1. Introduction
Kayroch (website URL address: https://kayroch.com/
) values your trust and privacy. We are a Canada-based business creating personalized gifts and handcrafted products that celebrate your memories. Please read this Privacy Policy carefully and provide consent to both this policy and our Terms & Conditions in order to access and use our services.
2. Data Collected
Data Storage Location
We are a Canada-based company and operate secure servers hosted in the United States. Our hosting provider adheres to global data protection standards and ensures that your information remains encrypted, protected, and fully compliant with GDPR.
Registration Data
If you create an account on our website, we store your chosen username, email address, and any additional information you add to your profile. You can edit or delete your data anytime (except your username). Our administrators can also view and manage this information for customer service purposes only.
Purchase Data
When you place an order on our store, we collect the information required to process your purchase — including billing details, shipping address, and contact information. This data helps us fulfill orders, track shipments, and provide customer support related to your purchase.
Support Data
If you contact us for support, your request and message details are securely sent to our support inbox. Only the data you voluntarily provide is used to respond to your inquiry. All communications are handled through secure, encrypted channels and are never shared with unauthorized third parties.
Comments
When visitors leave product reviews or comments on our site, we collect the data shown in the comment form, as well as the visitor’s IP address and browser information to help detect and prevent spam.
Contact Form
Information submitted through our contact or order forms is sent directly to our official Kayroch support email, hosted on secure servers. This data is used solely for communication and customer service purposes and is never shared or used for marketing without your consent.
Google Analytics
We use Google Analytics to analyze anonymous website traffic and understand user behavior. No personal data is stored. To opt out of Google Analytics tracking, please visit: Google Analytics Opt-out.
Cases for Using Personal Data
We use your personal information only in the following cases:
Verification and identification during website use;
Providing order updates and customer assistance;
Sending important notices or service updates;
Monitoring activity to prevent fraudulent transactions;
Ensuring the safety of your personal information;
Customizing your shopping experience for better engagement;
Maintaining website performance and customer satisfaction.
3. Embedded Content
Pages on this website may include embedded content, such as product demonstration videos or social media feeds. Embedded content from other websites behaves exactly as if the visitor has visited that external website directly.
These third-party sites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with that embedded content — including tracking if you are logged into their platform. Below is a list of services we currently use:
Facebook
We use the Facebook plugin to display updates and customer reviews from our official Facebook page. Facebook maintains its own cookies and privacy policies, which we cannot control. Your IP address is not shared with Facebook servers until you consent. See their privacy policy here: Facebook Privacy Policy.
Instagram
We embed Instagram posts to showcase our personalized product designs. Instagram has its own cookie and privacy policies. Your IP address is not shared with Instagram servers until you consent. See their privacy policy here: Instagram Privacy Policy.
YouTube
We embed YouTube videos to display product tutorials and behind-the-scenes content. YouTube’s cookie and privacy policies apply independently. No cookies are installed, and your IP is not sent to YouTube until you consent. See their policy here: YouTube Privacy Policy
4. Cookies
This site uses cookies — small text files placed on your device — to improve functionality and provide a smoother shopping experience. Cookies are used to store preferences, manage shopping cart sessions, and gather anonymous analytical data through third-party tools like Google Analytics. These help us enhance website performance and user experience.
You can disable cookies through your browser settings at any time. For more detailed information, please refer to your browser’s help section.
Necessary Cookies (All Visitors)
cfduid: Used by our CDN (Cloudflare) to identify users behind shared IPs and apply security preferences. See more: Cloudflare Privacy Policy.
PHPSESSID: Identifies your unique browsing session on our website.
Necessary Cookies (Registered Customers)
wp-auth: Used by WordPress to verify logged-in customers and manage secure sessions.
wordpress_logged_in_{hash}: Used to authenticate active user sessions.
wordpress_test_cookie: Confirms that cookies are enabled in your browser.
wp-settings-[UID]: Stores admin and interface preferences for your account.
wp-settings-{time}-[UID]: Maintains custom view settings for registered users.
5. Who Has Access To Your Data
If you are not a registered customer on our site, no personal information is stored or accessible by us.
If you are a registered customer, your data may be accessed only by:
Kayroch system administrators – to maintain website functionality and protect your data.
Kayroch support staff – to assist with your orders, account details, or personalized requests when necessary.
All staff members handling customer data are trained to comply with privacy standards and maintain confidentiality at every stage of your experience with us.
6. Third Party Access to Your Data
We do not share your personal information with third parties in any way that reveals your private details such as your name, email, or contact information. The only exceptions are trusted service partners necessary to complete transactions and deliver the services you expect from Kayroch. Please see below:
Payment Processors
To securely process your orders, we share limited data (such as transaction ID and billing information) with verified payment gateways like Stripe or PayPal. These providers comply with international privacy and data protection regulations. See their respective privacy policies for more details.
Shipping Partners
We share your name, delivery address, and contact number with courier services solely for the purpose of shipping your products safely and efficiently. These companies handle customer data only as required to fulfill your delivery.
Email & Marketing Services
If you subscribe to our newsletter, your email address is securely managed through our marketing platform (e.g., Mailchimp), which complies with GDPR standards. You may unsubscribe at any time.
7. How Long We Retain Your Data
When you submit an order, a message, or a review, its associated data and metadata are retained until you request deletion. This ensures that we can recognize your future interactions, confirm order history, and improve customer experience.
If you register an account on our site, your profile information is stored securely and can be viewed, edited, or deleted anytime (except your username). Website administrators may also access this data only for order management or technical support purposes.
8. Security Measures
We use SSL/HTTPS encryption throughout our website to ensure that all communication between your browser and our servers remains secure. This prevents unauthorized interception of personally identifiable information.
In the unlikely event of a data breach, Kayroch’s administrators will immediately investigate the issue, secure the affected systems, inform impacted customers, and reset passwords if necessary.
9. Your Data Rights
General Rights
If you have a registered account or have made a purchase, you may request an exported file containing all personal data we store about you, including any information you have provided.
You may also request deletion of your personal data, except for information we must retain for administrative, legal, or security reasons (e.g., order history required for tax records).
Please note: deleting all personal data will prevent us from providing order history, replacements, or product support.
GDPR Rights
Your privacy is of utmost importance to us. Kayroch complies with the General Data Protection Regulation (GDPR) and allows residents of the European Union to use our services with full privacy rights.
For additional information, please visit the EU GDPR Information Portal.
10. Third Party Websites
Kayroch may occasionally feature links to third-party websites such as social media pages, partner stores, or affiliate programs. These external websites have their own privacy and security practices, which we do not control.
All social sharing icons on our site (e.g., Instagram, Facebook, YouTube) only connect you to those platforms if you click on them manually.
This Privacy Policy does not apply to any third-party links or websites. Please review each external website’s privacy policy and terms before interacting or making a purchase. Kayroch is not responsible for any information collected or used by third-party sites.
11. Release of Your Data for Legal Purposes
Kayroch may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, government agencies).
We may also release limited information when we believe in good faith that disclosure is necessary to protect our rights, investigate potential fraud, or comply with a legal obligation.
Any sharing of personal data for legal purposes will always be done in accordance with the data protection laws of your country of residence.