Kayroch Terms and Conditions
Last Updated: October 2025
Welcome to Kayroch. These Terms and Conditions outline the rules and regulations for using our website (https://kayroch.com/) and purchasing our personalized products.
By accessing this site or placing an order, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website.
1. General Information
Kayroch is a Canada-based business that specializes in personalized, handcrafted gifts and accessories. All products are designed, customized, and fulfilled in accordance with the details provided by our customers.
We reserve the right to modify these Terms at any time. Updated versions will be posted on this page, and continued use of the website constitutes acceptance of any changes.
2. Use of the Website
By using our website, you agree to:
Provide accurate, current, and complete information during registration or order checkout.
Use the website only for lawful purposes.
Not attempt to harm, disable, or disrupt the site’s functionality or security.
Any misuse of the site, including unauthorized access or fraudulent activity, may result in suspension or legal action.
3. Products and Personalization
Kayroch specializes in personalized and custom-made products. Please ensure that all personalization details (names, dates, colors, etc.) are entered correctly at the time of order.
We are not responsible for errors in spelling or text provided by the customer.
Colors and materials may vary slightly due to screen display differences or handcrafted processes.
Once a custom order has begun production, changes or cancellations may not be possible.
4. Pricing and Payments
All prices on our website are listed in USD (or local equivalent where applicable) and are subject to change without notice.
Payment is required in full at the time of purchase unless otherwise stated.
Accepted payment methods include major credit cards, PayPal, or other options listed at checkout.
In the event of a pricing error, we reserve the right to cancel or adjust an order after notifying the customer.
5. Shipping and Delivery
We offer shipping across the United States and Canada.
Shipping times vary based on location and product type. Estimated delivery dates are provided at checkout but are not guaranteed.
Kayroch is not responsible for delays caused by couriers, customs, or incorrect shipping addresses provided by the customer.
Once a package has been shipped, tracking details will be shared with the customer.
For local pickups or custom delivery arrangements, please contact our support team.
6. Returns, Refunds, and Replacements
Because our items are personalized, most products are non-returnable and non-refundable unless damaged or defective upon arrival.
We will happily replace items that arrive damaged, incorrect, or defective if you contact us within 7 days of delivery with photo proof.
Refunds or replacements will not be issued for:
Typographical errors submitted by the customer
Minor variations in color or design
General dissatisfaction with personalization once approved
7. Intellectual Property
All designs, product images, branding materials, and website content are the exclusive property of Kayroch.
You may not reproduce, modify, or distribute any content without written permission from Kayroch.
8. Limitation of Liability
Kayroch will not be held liable for:
Any indirect, incidental, or consequential damages resulting from product use or website access.
Losses caused by third-party services (such as couriers or payment processors).
Typographical errors or incorrect data submitted by customers during purchase.
Our total liability shall not exceed the total amount paid for your order.
9. Account Management
If you create an account on our site, you are responsible for maintaining the confidentiality of your login credentials.
Kayroch reserves the right to suspend or terminate accounts suspected of fraudulent or abusive behavior.
10. Privacy and Data Use
Your personal information is handled in accordance with our Privacy Policy.
By using this site, you consent to our collection and use of data as outlined in that policy.
11. Governing Law
These Terms and Conditions are governed by the laws of Canada and applicable international regulations.
Any disputes arising from the use of this website shall be resolved in accordance with Canadian jurisdiction.